Banking Cases

A bank in a certain country has deployed self-service terminal machine across its 300 branches which has been achieving full-process automation for both cash and non-cash transactions and integrating dual verification through ID scanning and facial recognition, supporting cardless deposits, large-sum transfers  with real-time settlement. Realized theremote video assistance for complex services and solved the customers issues successfully.。

After six months of launching, branch counter pressure dropped by 40%, the average processing time for customers was shortened from 8 to 2.5 minutes, and night/holiday service coverage increased to 90%. For the elderly customers, voice navigation and the functions of enlarging the font size achieved a 92%  operation success rate, effectively improved efficiency. This implementation stands as a benchmark for the banking digital transformation.