Hotel Cases

A hotel chain has deployed self-service kiosks in 50 stores across the country to optimize guest registration. Visitor scan IDs for facial verification and enter  room numbers to automatically send resident authorization requests to visitors. After guests confirm through the mobile phone, the kiosk prints a time-limited visitor access pass (default 2-hour validity) within 30 seconds which connected the entry & exit permission of  elevator and floor access. 

Temporary visitors may register without IDs through Ministry of Public Security database verification with self-service check-out. The implementation of self-service kiosks  reduced front-desk registration time from 3 to 1 minute, boosted nighttime efficiency by 80%, decreased visitor complaints by 45%, and enhanced guest privacy/security. The set of solution has made this chain brand a benchmark for hotel security and service upgrades with serving over 120,000 annual visitors.